joya999 bd Privacy Policy

Introduction and Scope of Application

joya999 bd places the highest priority on the privacy of its members. This privacy policy ("Policy") applies to joya999 bd's website and related services for users in Bangladesh. It explains how we handle personal information, under what circumstances information may be shared with third parties, and how you can exercise your rights.

By registering on our website or using our services, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please stop using our services. If this policy is changed in the future, the updates will be published on the website and the effective date will be revised.

Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when registering an account. This includes:

• Full name and date of birth (for age verification — users under 21 cannot register)
• Mobile number and email address
• National ID or passport number (when account verification is required)
• Financial transaction details, such as bKash, Nagad, Rocket, or Upay number
• Any information provided when submitting a support request

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Time spent on the website and pages visited
• Information collected through cookies and similar tracking technologies
• Session information including login and logout times

2.3 Information Received from Third Parties

To verify identity, prevent fraud, or ensure responsible gaming, we may obtain a limited amount of information from trusted third parties. In such cases, the privacy policies of those third parties will also apply.

Purpose of Using Information

joya999 bd uses collected information only for the following purposes:

• Account Management: To handle registration, login, and account security.
• Identity Verification: To confirm users are 21+ and to verify account ownership.
• Financial Transactions: To securely process deposits and withdrawals.
• Customer Support: To provide assistance via live chat and email.
• Promotional Communications: To send offers and updates if you have given consent.
• Security and Fraud Prevention: To detect and stop suspicious activity.
• Responsible Gaming: To identify unusual gaming behaviour and ensure member wellbeing.
• Service Improvement: To analyse user experience and improve our services.

We never sell your personal information to advertisers or third parties.

Terms of Sharing Information

joya999 bd may share your information with third parties in the following limited circumstances:

4.1 Service Providers

Minimum necessary information is shared with contracted service providers for payment processing, game operations, and technical support. They are required to use this information only in accordance with our instructions.

4.2 Legal Obligations

Information may need to be disclosed to authorities when required by a court order, legal obligation, or applicable law.

4.3 Fraud and Crime Prevention

Relevant information may be shared with the appropriate authorities to prevent fraudulent activity or money laundering.

4.4 Business Transfer

In the event of a business sale, merger, or acquisition, member information may be transferred to the new owner. Members will be notified in advance if such a change occurs.

Data Security Measures

joya999 bd has adopted industry-standard technical and organisational measures to keep your information secure:

• SSL Encryption: All data exchanged on the website is encrypted using SSL technology.
• Data Encryption: Stored personal and financial information is kept in encrypted form.
• Access Control: Only authorised staff have access to the information they need.
• Regular Security Audits: Regular audits and checks are conducted to ensure system security.
• Firewalls and Security Software: Modern technology is used to protect against cyber attacks.

While we are committed to maintaining the highest level of security, it is not possible to guarantee that data transmission over the internet is completely risk-free. Therefore, always keep your login details (username and password) confidential and do not share them with anyone.

Cookies and Tracking Technology

Cookies are used on the joya999 bd website. Cookies are small text files stored on your device that help improve the functionality of the site.

6.1 Essential Cookies

These cookies are essential for the core functions of the website, such as maintaining login sessions, ensuring security, and handling payment processes. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as language preference or game settings. They help personalise your experience.

6.3 Analytics Cookies

These cookies are used to collect usage statistics for the site. They help us understand which content is most relevant to members and where improvements are needed. You can disable these cookies by changing your browser settings.

Data Retention Period

We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations.

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period for legal and regulatory purposes.
• Financial Records: Transaction information is retained for a specific number of years as required by law.
• Customer Support Records: Support communication records are kept to ensure service quality.

Once the retention period ends, information is securely deleted or anonymised.

Your Rights

As a joya999 bd member, you have several important rights over your own information:

8.1 Right to Access Information

You may request to know what information we hold about you. Upon a verified request, we will provide you with a copy of that information.

8.2 Right to Correct Information

If your information contains errors or is incomplete, you may request a correction. This can be done through your account or by contacting the support team.

8.3 Right to Request Deletion

In certain circumstances, you may request that your personal information be deleted. However, this may not be possible in cases of legal obligations or ongoing disputes.

8.4 Right to Opt Out of Promotional Communications

You may opt out of promotional emails or messages at any time. However, transactional and security-related messages will continue to be sent.

To exercise these rights, contact our support team. We provide support in Bengali and English via 24/7 live chat and email.

Protection of Minors

joya999 bd strictly prohibits registration and use of services by anyone under the age of 21. We do not knowingly collect any information from minors.

If a minor's information enters our system for any reason, we delete it immediately and close the associated account. Parents or guardians who wish to raise a concern may contact our support team. Read our Responsible Gaming Policy page to learn more.

International Data Transfer

Due to the nature of our services, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that data protection standards are maintained and that the transferring party operates under appropriate agreements.

For data transfers, we use industry-standard security technology and maintain data privacy agreements with our service providers.

Third-Party Websites and Services

Our services may include content from game providers such as PG Soft, Pragmatic Play, JILI, Evolution, and others. These third parties have their own privacy policies, and those policies will also apply when using their services.

joya999 bd is not responsible for the privacy practices of third parties. You should read their own policies before using any external service.

Policy Changes and Updates

joya999 bd reserves the right to amend this privacy policy from time to time. When changes are made:

• The "Effective Date" at the top of the page will be updated.
• Members will be notified of significant changes via email or live chat.
• Continued use of the service after changes have been made will be considered acceptance of the updated policy.

It is recommended that you check this page regularly. To learn more about our general terms of use, visit the Terms and Conditions page.

Contact and Complaints Resolution

To ask questions, raise concerns, or submit a complaint about privacy, contact our support team:

• Live Chat: Contact us in Bengali or English via direct chat, available 24/7.
• Email: [email protected]

We take all complaints seriously and aim to respond as quickly as possible. If you need help resolving an issue, you may also find answers on our FAQ page.